Creating inclusive, safe, and sustainable cities requires good local governance and democratic institutions supporting it. Citizen participation mechanisms must be created, involving all groups of local residents: dialogue is a crucial tool to avoid social fragmentation, promote a culture of living together and build harmonious relationships within the city and the society overall. 

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The sustainability of cities and human settlements lies at the core of the Congress's existence, working with local and regional authorities to improve the livelihoods of their citizens in a sustainable manner. In relation to the SDG, the Congress has adopted the following texts: 

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To support local public administrations in leading in a more informed manner, addressing the needs of their communities, and developing demand-driven and responsive policies, the Congress has developed the “Management of Change: Tool Guide for Local and Regional Authorities”.