Internet intermediaries play an increasingly important role in modern societies. Their actions influence the choices we make, the way we exercise our rights, and how we interact. The market dominance of some places them in control of principal modes of public communication. What are the roles they play? How do they impact human rights, democracy and the rule of law? What are their corresponding duties and responsibilities?
The Council of Europe has developed human rights-based guidelines to help member states address this challenge.
The Council of Europe Leaflet on Roles and Responsibilities of Internet Intermediaries clarifies the term, explains the shared obligation of states and internet intermediaries and informs about the importance of legality, freedom of expression, protection of personal data, effective remedy and transparency in this context.