Cities play a crucial role in welcoming refugees, providing both facilities to meet their immediate needs, and opportunities for their long-term social and economic integration.

While cities are often not part of formal asylum procedures, they play a significant role in welcoming refugees as most settle in urban regions in the hope of finding a sense of community, safety, and economic independence. Finding pragmatic solutions and co-designing policies as an investment in long-term inclusion of refugees is key for the local authorities to promote understanding within the public opinion, create openness to diversity, manage potential conflicts, ensure equality, and combat discrimination. Through successful welcoming the city can ensure refugees have the possibility to realise their aspirations and make a meaningful contribution to the local community.

In this sense, welcoming policies need to be thought and conceived from an intercultural perspective: a person with refugee status had to leave their home country because of a well-founded fear of being persecuted; they initiated a journey towards a place where to feel safe and welcome. For inclusion to happen, the city authorities need to adapt their governance and policies in a way that ensure real equality; they need to help citizens regard diversity positively; and they need to open up safe spaces for meaningful intercultural interaction to happen in the public space. By doing so, refugees will have the possibility to realise their aspirations and be empowered to make a meaningful contribution to the local community.

• Arrival of Refugees in Your City - To-Do List
• Rethinking welcoming policies from an intercultural perspective – Policy Brief (2022)
• Refugee policies for the intercultural city – Policy Brief (2017)
• Facilitators’ guide for welcoming sessions (2021)
• Welcome Guide Portugal incoming (+ Portuguese version) - January 2021
• Story map about ICC and Refugees
• Welcome to Tenerife – A welcoming guide to newcomers