Intercultural competence is the ability to understand and respect each other across all types of cultural barriers.

Intercultural competences refer to the set of knowledge and skills necessary for people and organisations to act in an intercultural way in diverse societies.


 What do we mean by intercultural competences in public administration?

The Intercultural Cities Index incorporates intercultural competence as an indicator of intercultural cities’ performance. Public officials in an ideal intercultural city should be able to detect and respond comprehensively to the challenges posed by cultural differences, and modulate their approach accordingly, rather than trying to impose a single model of behaviour on all actions.

However, research and practical tools generated in relation to the development of intercultural competences for technical and political staff at the service of local administrations are scarce.

This page aims to provide ICC city officers with the resources that will allow them advancing further in the building of strong intercultural territories through better municipal services, increased users’ satisfaction and greater trust and sense of belonging.


 Intercultural checklist

Assessing the potential of draft policies, project proposals, or actions entailing the involvement of human and financial resources is a necessary but difficult process for public authorities. The Intercultural Cities programme offers all member cities three easy-to-use intercultural checklists and a full guide to check if their planned or proposed project, policies or actions are intercultural compared to the three principles of intercultural integration: real equality, diversity advantage and meaningful interaction. The intercultural checklists and guide could also be used to evaluate completed projects, or projects submitted to the city by partners for possible funding. City coordinators, working groups, civil society and other interested parties who complete the intercultural checklists will find questions to consider, good practice examples from the Intercultural Cities network as well as feedback and scoring at the end.

The checklist can be accessed either through the three online checklists below or through the written guide.

list of resources list of resources

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