Building intercultural competence
What do we mean by intercultural competences in public administration?
The Intercultural Cities Index incorporates intercultural competence as an indicator of intercultural cities’ performance. Public officials in an ideal intercultural city should be able to detect and respond comprehensively to the challenges posed by cultural differences, and modulate their approach accordingly, rather than trying to impose a single model of behaviour on all actions.
However, research and practical tools generated in relation to the development of intercultural competences for technical and political staff at the service of local administrations are scarce.
This page aims to provide ICC city officers with the resources that will allow them advancing further in the building of strong intercultural territories through better municipal services, increased users’ satisfaction and greater trust and sense of belonging.
- Guide on Intercultural Competences (+ Spanish version) – September 2020
- Intercultural competencies applied to the development of public administration projects: Guide (+ Spanish version), and videotutorial (multilingual subtitles) – January 2021
- Intercultural competence manual for trainers – December 2020
- An introduction to the Intercultural City for Local Governments in Japan - March 2021 (+ Japanese version)
- Challenges of Interculturalism: Guidelines for a training module (December 2018)