The Intercultural city aims at building its policies and identity on the explicit acknowledgement that diversity can be a resource for the development of the society.

The first step is the adoption (and implementation) of strategies that facilitate positive intercultural encounters and exchanges, and promote equal and active participation of residents and communities in the development of the city, thus responding to the needs of a diverse population. The Intercultural integration policy model is based on extensive research evidence, on a range of international legal instruments, and on the collective input of the cities member of the Intercultural Cities programme that share their good practice examples on how to better manage diversity, address possible conflicts, and benefit from the diversity advantage.

This section offers examples of intercultural approaches that facilitate the development and implementation of intercultural strategies.

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To get acquainted with cities’ good practices related to the management of the Covid-19 pandemic, please visit Intercultural Cities: COVID-19 Special page.

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The Canadian newcomer support service (SANC), offering comprehensive support to newcomers and herewith promoting integration and intercultural understanding

Since 1954
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The Canadian newcomer support service (SANC), supported by the city, offers a comprehensive range of services to immigrants, from the reception upon arrival, to the installation and settlement, including the job search process. Some examples of these services are:

  • Reception and integration: technical service to find a daycare centre and to accompany parents towards this service (0-5 years). The Sherbrooke region school board (CSRS) registers children (6-17 years old) for school at the organisation's premises.
  • Service to access to work from the age of 18.
  • Networking and pairing.
  • Assistance in obtaining citizenship.
  • Intercultural bridge-building activities.
  • Temporary accommodation.

A bank of interpreters managed by the SANC is available and accessible to all. It offers more than 30 different languages, including: Arabic, Cambodian, Dari, Kurdish, Laotian, Mandarin, Pashto, Persian, Turkish, Urdu, Vietnamese, English, German, Spanish, Greek, Hindi, Italian, Kaba, Kinyarwanda, Kirundi, Lingala, Nepalese, Portuguese, Romanian, Russian, Sango, Serbo-Croatian, Somali and Swahili. The tool is designed to improve access to health and other essential services for immigrants who do not speak English or French.


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