The European Commission for the Efficiency of Justice

Quality of justice

The Working Group on quality of justice (CEPEJ-GT-QUAL) is instructed to develop means of analyse and evaluation of the work done inside the courts with a view to improving, in the member states, quality of the public service delivered by the justice system, in particular vis-à-vis the expectations of the justice practitioners and the users, according to criteria of performance and efficiency meeting a large consensus.

In order to fulfil its tasks, the CEPEJ-GT-QUAL must in particular, while observing the principle of independence of judges:

  • collect necessary information on evaluation systems of the quality of judicial work existing in the member states;

  • improve tools, indicators and means for measuring the quality of judicial work;

  • draft concrete solutions for the policy makers and for the courts, allowing to remedy dysfunctions in the judicial activity and balance the obligations of the work of judges and its workload with the obligation to provide a justice of quality for the users.


Guidelines on how to drive change towards Cyberjustice (12/2016)

Structural measures adopted by some Council of Europe member states to improve the functioning of civil and administrative justice in addition to the effective domestic remedies required by Article 13 f the ECHR - Good practice guide (12/2016)

Measuring the quality of justice (12/2016)

Handbook for conducting satisfaction surveys aimed at Court users in the Council of Europe's member States - (12/2016)

Guidelines on the organisation and accessibility of court premises (12/2014)

Guidelines on the role of court-appointed experts in judicial proceedings of Council of Europe’s Member States (12/2014)

Checklist for court coaching in the framework of customer satisfaction surveys among cour users (12/2013)

Questionnaire on the role of experts in judicial systems of the Council of Europe member States (12/2013)

Guidelines on the creation of judicial maps to support access to justice within a quality judicial system (06/2013)

Questionnaire for collecting information on the organisation and accessibility of Court premises (04/2013)

Checklist for promoting the quality of justice and the courts


Useful documents

Tools prepared by the Working Group on the quality of justice (CEPEJ-GT-QUAL), by François Paychère, President of the CEPEJ-GT-QUAL [in French] (02/2015)

Comparative study of the reforms of the judicial maps in Europe - Sciences Po Strasbourg Consulting, October 2013 and update concerning Portugal and Croatia

Study on "Quality management in courts and in the judicial organisations in 8 Council of Europe member States"

Report on conducting satisfaction surveys of court users in the Council of Europe member states (11/2010)

Célérité et qualité de la Justice : la gestion du temps dans le procès (French only - Author: Jean-Claude Magendie, President of the "TGI de Paris" - Source: Ministry of Justice - France)

Final report on the working group on evaluation of judges (Source: ENCJ - by Jean-Paul Sudre, Conseil Supérieur de la Magistrature - France)

Conclusions of the multilateral meeting on judicial policies (Strasbourg, 18-19 May 2000)

Conclusion of the multilateral meeting "Which evaluation to reach a high quality justice system?" (Urbino, Italy, 26-28 September 2002)

Acts of the 7th plenary meeting of the Lisbon Network
Charte Marianne pour les services publics (French only - Source : Secrétariat d'Etat à la réforme de l'Etat - France)
Judiciary is quality (Source: Committee for the Evaluation of the Modernisation of the Dutch Judiciary, December 2006)
La qualité des décisions de justice (French only - Proceedings of the Poitiers Colloquy - 8-9 March 2007)
How to access quality in the courts? Quality Benchmarks for Adjudication are a means for the improvement of the activity of the courts (Source: Court of Appeal of Rovaniemi, Finland)
The assessment of court quality: a breach of the independence of the judiciary or a promising development? (Author: Pim Albers, Special advisor CEPEJ)



 "The prerequisites for moving towards quality of justice" by Snježana Bagić, State Secretary, Ministry of Justice of the Republic of Croatia

"The quality of Justice: a two-sided issue" by Jacques Hamaide, President of the High Council of Justice of Belgium



Euromed Justice II: "Quality of Justice" - Luxemburg, 15-17 June 2010: Evaluating the quality of justice - CEPEJ's work (in Frech)


Useful links

Handbook of the European Union on quality of justice - French only

CourTools of the National Center for State Courts
 International framework for court excellence

Enquêtes de satisfaction des utilisateurs du Palais de Justice de Genève (Suisse) - French only 



Terms of reference
Working group
Meeting reports


Study on the situation of the contractualisation and judicial process in Europe - CEPEJ Studies No. 16

  Report on conducting satisfaction surveys of court users in Council of Europe member States - CEPEJ Studies No. 15


Satisfaction surveys aimed at court users

Reports of 2 august 2013 on quality management at:

- Administrative Court of Agadir

- First instance Court of Casablanca

- First instance Court of Sidi Kacem

Courts of Tbilisi, Rustavi, Gori, Kutaisi, Zugdidi, Batumi [Georgia] - Court users satisfaction survey (May 2012)
Regional Court of Clermont Ferrand [France] - Court users satisfaction survey (April 2012)
Court of Vrancea [Romania], Court users satisfaction survey (December 2011)
District court of Linz [Austria] - Survey concerning lawyers and notaries (May 2011) [de]
Courts of Turino and Catania [Italy] - Court users satisfaction survey (May 2011)