Quality of justice
The Working Group on quality of justice (CEPEJ-GT-QUAL) is instructed to develop means of analyse and evaluation of the work done inside the courts with a view to improving, in the member states, quality of the public service delivered by the justice system, in particular vis-à-vis the expectations of the justice practitioners and the users, according to criteria of performance and efficiency meeting a large consensus.
In order to fulfil its tasks, the CEPEJ-GT-QUAL must in particular, while observing the principle of independence of judges:
- collect necessary information on evaluation systems of the quality of judicial work existing in the member states;
- improve tools, indicators and means for measuring the quality of judicial work;
- draft concrete solutions for the policy makers and for the courts, allowing to remedy dysfunctions in the judicial activity and balance the obligations of the work of judges and its workload with the obligation to provide a justice of quality for the users.
Working Group on quality of justice (CEPEJ-GT-QUAL)
Tools
- Guidelines on how to drive change towards Cyberjustice - (12/2016)
- Structural measures adopted by some Council of Europe member states to improve the functioning of civil and administrative justice in addition to the effective domestic remedies required by Article 13 of the ECHR - Good practice guide - (12/2016)
- Measuring the quality of justice - (12/2016)
- Handbook for conducting satisfaction surveys aimed at Court users in the Council of Europe's member States - (12/2016)
- Guidelines on the organisation and accessibility of court premises - (12/2014)
- Guidelines on the role of court-appointed experts in judicial proceedings of Council of Europe’s Member States - (12/2014)
- Checklist for court coaching in the framework of customer satisfaction surveys among cour users - (12/2013)
- Questionnaire on the role of experts in judicial systems of the Council of Europe member States - (12/2013)
- Guidelines on the creation of judicial maps to support access to justice within a quality judicial system - (06/2013)
- Questionnaire for collecting information on the organisation and accessibility of Court premises - (04/2013)
- Checklist for promoting the quality of justice and the courts
