Barcelona has a wealth of services to ease tensions and provide mediation in the city.
The Translation and Intercultural Mediation Service aims to help professionals who work with people of different origins to adopt an intercultural perspective. It is divided into three areas: translation; interpersonal mediation; and group and community mediation.
The Mediation and Alternative Dispute Resolution Service of the Office for Non-Discrimination (OND) and the Office for Religious Affairs (ORA) deals with situations of violation or discrimination on the grounds of gender, religious choice, origin or other particular or collective rights.
Intercultural mediation is provided in specialised institutions such as hospitals, police, youth clubs, mediation centres, retirement homes, etc. It is also provided in the city administration for general purposes; in neighbourhoods, on the streets, where the city actively seeks to meet residents and discuss problems. The Social Conflict Management Service in Urban Areas intervenes in situations where the conflict comes from the use of public space. The Neighbourhood Community Support Programme deals with situations of conflict in the neighbourhood community due to lack of or poor organisation or management of the neighbourhood community. The landlord/tenant mediation programme deals with situations of conflict between landlords and tenants regarding rental income, the use of the property or situations in which tenants feel that their right to peaceful use of their property has been greatly affected by the actions or omissions of the landlord. The Legal and Mediation Guidance Service, integrated into the Citizen's Advice Bureau assists people who wish to participate in a mediation process in the field of private law by directing them to the Private Law Mediation Centre of Catalonia.