Obtaining subscriber information to identify the user of an Internet Protocol (IP) address used in a criminal offence or the owner of an email or social media account used for criminal purposes is crucial for any criminal justice authority investigating crime online. The same is true for domain name registration information regarding the owner of an Internet domain used for fraudulent purposes. In emergency situation where lives are at risk, expedited access to the content of an account may also be required. Often such information is held by service providers in other jurisdictions. The aim of this workshop is to identify current good practices to obtain data needed in a criminal investigation from multi-national service providers by authorities in Latin America and the Caribbean and to explain new solutions that may soon become available under the Second Additional Protocol to the Budapest Convention.