The Intercultural city aims at building its policies and identity on the explicit acknowledgement that diversity can be a resource for the development of the society.

The first step is the adoption (and implementation) of strategies that facilitate positive intercultural encounters and exchanges, and promote equal and active participation of residents and communities in the development of the city, thus responding to the needs of a diverse population. The Intercultural integration policy model is based on extensive research evidence, on a range of international legal instruments, and on the collective input of the cities member of the Intercultural Cities programme that share their good practice examples on how to better manage diversity, address possible conflicts, and benefit from the diversity advantage.

This section offers examples of intercultural approaches that facilitate the development and implementation of intercultural strategies.

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To get acquainted with cities’ good practices related to the management of the Covid-19 pandemic, please visit Intercultural Cities: COVID-19 Special page.

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Ioannina opens “Akadimia” - an Intercultural Centre for Social Integration

As part of the intercultural strategy of the city of Ioannina, the city has opened a centre to welcome, provide information, support and counselling for asylum seekers, refugees, and migrants. The Intercultural Centre for Social Integration, called “Akadimia”, also assists in improving their living conditions through collaboration with all municipal services and provides assistance in accessing social protection programmes.

The Centre provides interpretation services/cultural mediation for all the municipal services and their corporate bodies, as well as organising social and cultural events and other intercultural activities.

The services provided by the Centre are being promoted throughout the city with promotional leaflets translated into 7 languages.

The Centre was opened by the municipality of Ioannina and its internal bodies (Cultural Centre, Organization of Social Protection, Solidarity and Preschool Education), in co-operation with Urban Working Group members (public authorities, UN agencies, non-governmental organizations and volunteer organizations operating in the area).The Centre was opened thanks to funding from the Open Society Foundation and through the collaboration of the Cultural Centre for Environment, Youth and Sports.


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