The Intercultural city aims at building its policies and identity on the explicit acknowledgement that diversity can be a resource for the development of the society.

The first step is the adoption (and implementation) of strategies that facilitate positive intercultural encounters and exchanges, and promote equal and active participation of residents and communities in the development of the city, thus responding to the needs of a diverse population. The Intercultural integration policy model is based on extensive research evidence, on a range of international legal instruments, and on the collective input of the cities member of the Intercultural Cities programme that share their good practice examples on how to better manage diversity, address possible conflicts, and benefit from the diversity advantage.

This section offers examples of intercultural approaches that facilitate the development and implementation of intercultural strategies.

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To get acquainted with cities’ good practices related to the management of the Covid-19 pandemic, please visit Intercultural Cities: COVID-19 Special page.

Back Bilbao, City of Values

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In 2016, the city of Bilbao launched the project “Bilbao, City of Values”. This action came from the Department of Citizen Services, Participation and Districts and aims to build an intercultural and open society. The main purpose is to share the value framework within the city.

Bilbao, City of Values is a project that aims to generate a space for analysis, dialogue, reflection, and collaborative work among institutions, social entities, companies, media, schools, and citizens for the promotion of a framework of shared values ​​in the city of Bilbao.

As a starting point for the dialogue and reflection, a survey was carried out to list the attributes the citizens consider to represent Bilbao at present as well as allowing them to list the attributes they would like to see included in the city. The result of the 1,200 surveys has then been analysed to gain an understanding of the viewpoint of the residents of Bilbao.

To facilitate the analysis, dialogue and reflection on the strength of the values ​​in the city and allow comparison with similar projects in other parts of the world, a list of values was ordered in the shape of ​ a decalogue: respect for Human Rights, solidarity, participation, trust, creativity, equality between women and men, environmental sustainability, commitment, social justice, and diversity. Each value was briefly defined with a simple pedagogical and didactic purpose, linking them to the daily behaviour of citizens, social entities and the City Council. After a process of citizen participation, the Plenary Session of the City Council of Bilbao approved the Bilbao Charter of Values in March, 2018.

The Charter includes the following 17 individual and collective values:

• Respect for Human Rights, social justice, equality between men and women, solidarity.

• Diversity/inclusion, commitment, environmental sustainability

• Participation, trust, creativity, coexistence, identity, effort

• Stewardship, honesty, illusion, and health.

The Charter includes the possibility for neighbours, as well as institutions, companies, and entities, to join. This adhesion implies the commitment to maintain and promote attitudes and behaviours following the spirit and content of the Charter.

Finally, the City of Bilbao has approved the "Values ​​Development Plan", which is a dynamic and flexible document that identifies the three strategic axes as well as the actions to be developed under each of them before the end of the mandate. The objective of this plan is to integrate the 17 values ​​that are included in the Charter of Values ​​of Bilbao into the day-to-day citizenship of all residents. A city values commission has been created to carry out the monitoring and evaluation of the project within Civic Council of the city.

The project cooperates with the Business sector, social entities, political leaders, cultural entities, municipal companies, schools, educational entities, women entities, media, individuals, religious diversity entities, ecologist entities, sports entities, and immigration entities.

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