The European Commission for the Efficiency of Justice

Strengthening the Efficiency and Quality of Justice in Kosovo* (KoSEJ Action)

Conducting Satisfaction Surveys Aimed at Court Users in Kosovo Courts

12-13 September 2017

AGENDA

CEPEJ expert:
Mr Marko Aavik (Tallinn, Estonia)

KoSEJ Action:
Ms Stephanie Lefeuvre, Programme Manager (Pristina)
Ms Njomza Carkaxhiu, Project Assistant (Pristina)

KoSEJ local consultants:
Ms Fjorda Vllasolli
Ms Lumnije Shkodra

Tuesday 12 September 2017

08:30 – 09:00

Transport from city center to Hotel Emerald
Transport: Taxi Dallas with KoSEJ Team

09:00 – 12:00

Seminar for beneficiaries to promote and explain the use and implementation of satisfaction surveys according to the updated CEPEJ Handbook for conducting satisfaction surveys for courts users (with the support of the KoSEJ local consultants)

    - Presentation of the CEPEJ Handbook for Conducting Satisfaction Surveys Aimed at Court Users by Mr Marko Aavik, CEPEJ expert

Venue: Hotel Emerald, Pristina

12:00 – 13:00

Working lunch with the participants of the roundtable
Venue: Hotel Emerald, Pristina

13:30 – 16:00

Internal meeting: preparation of the activity the next day
Venue: Office of the Council of Europe in Pristina

Strengthening the Efficiency and Quality of Justice in Kosovo* (KoSEJ Action)

Wednesday 13 September 2017

09:00 – 10:00

Transport from Pristina to Prizren
Transport: Taxi Dallas with KoSEJ Team

10:00 – 12:00

Meeting with the Court Presidents of two pilot courts (with the support of the KoSEJ local consultant Lumnije Shkodra)
Basic Court of Prizren: Mr Ymer Hoxha
Basic Court of Gjakova: Mr Vaton Durguti

    - Developing satisfaction surveys for the Courts of Prizren and Gjakova

Moderator: Mr Marko Aavik, CEPEJ expert
Venue: Basic Court of Prizren

12:00 – 13:00

Lunch
Venue: [TBD] in Prizren

13:00 – 14:00

Transport from Prizren to Pristina
Transport: Taxi Dallas with KoSEJ Team

14:00 – 16:00

Internal meeting: discussing results of the activity and future actions to be undertaken
Venue: Office of the Council of Europe in Pristina


* This designation is without prejudice to positions on status, and is in line with UNSCR 1244 and the ICJ Opinion on the Kosovo Declaration of Independence.