Social mediation is a management procedure and resolver of conflicts amongst members of a community, by which an impartial third person, the mediator, assists the parties in the conflict by facilitating communication, guiding their negotiations and directing them towards the search for mutually satisfactory agreements in an informal and confidential environment. The intervention is aimed at managing conflicts arising from neighbourly relations and proximity between people and is intended to improve social relationships so there is an alternative to the legal system.
The Centre for Social Conflict Mediation identifies and support the mediation of conflicts in a network perspective (municipal police, Carabinieri, State Police, ASL, Social Services, URP, schools, voluntary associations, etc.). achieving greater integration of initiatives and projects that are located in the locality. It is particularly skilled in the integration of foreigners and locals, for example in the use of common spaces, noise, pets, private gardens; presence of animals; air pollution, informal groups of young people: and other uses of public space.