CEPEJ Workshop on the Implementation of Internal Satisfaction Surveys in the New Pilot Courts of Bosnia and Herzegovina - European Commission for the Efficiency of Justice (CEPEJ)

Evaluation of judicial systems

Quality of justice and digital transformation of the judiciary

Back CEPEJ Workshop on the Implementation of Internal Satisfaction Surveys in the New Pilot Courts of Bosnia and Herzegovina

The CEPEJ organised a workshop in Modriča on May 22, 2026, to assist the new BIHSEJ pilot courts in Bosnia and Herzegovina (Mostar, Žepče, and Modriča) in developing and implementing satisfaction surveys for judicial staff. Following the implementation of internal satisfaction surveys in the first five pilot courts, this workshop aimed to extend this methodology to these three courts.

The workshop combined presentations and discussions on the design and implementation of internal satisfaction surveys, including questionnaire structure, data collection tools, and practical aspects of survey administration.

By assisting the courts in conducting internal satisfaction surveys, the BIHSEJ initiative supports court management in identifying areas for improvement in internal communication and work organization, thereby contributing to the provision of better services to litigants.

The CEPEJ is implementing the action “HFIII: HF 4 - Strengthening the Efficiency and Quality of Justice in Bosnia and Herzegovina (BiHSEJ)”, which is part of the joint programme entitled "Horizontal Facility for the Western Balkans and Türkiye III", co-funded by the European Union and the Council of Europe and implemented by the Council of Europe.

Modriča, Bosnia and Herzegovina 22th of May 2026

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The CEPEJ will participate to the next EUR General Assembly

From 13.9.2023 to 16.9.2023 the General Assembly of the European Union of Rechtspfleger (EUR) will take place in Prague. It will be attended by Ivan CRNČEC, the Vice-President of the CEPEJ.

One of the topics of the event will be: Rechtspfleger - Development of training in Europe.

For questions please mail to: [email protected]

In setting up the European Commission for the Efficiency of Justice (CEPEJ) at the end of 2002, at the initiative of the European ministers of Justice who met in London (2000), the Committee of Ministers of the Council of Europe wanted to establish an innovative body for improving the quality and efficiency of the European judicial systems and strengthening the court users’ confidence in such systems.

The CEPEJ develops concrete measures and tools aimed at policy makers and judicial practitioners in order to:

Analyse the functioning of judicial systems and orientate public policies of justice
Have a better knowledge of judicial timeframes and optimize judicial time management
Promote the quality of the public service of justice
Facilitate the implementation of European standards in the field of justice
Support member states in their reforms on court organisations

The CEPEJ also contributes with specific expertise to debates about the functioning of the justice system in order to provide a forum for discussion and proposals and bring the users closer to their justice system. (Read more)

CEPEJ TOOLS BY THEMATIC