Overall objective

This Action aims to improve the day-to-day functioning and quality of the justice system in Kosovo*, by making available to the beneficiaries the methodology and tools of the CEPEJ. The application of this methodology and tools leads to an increased capacity of the responsible beneficiaries to assess the efficiency of the Kosovo* judicial system, ensuring that justice is delivered within a reasonable time and that it meets good quality standards.

This Action will address the courts, and also strengthen the knowledge of the beneficiaries on the tools and methodology of the CEPEJ.

Specific objectives

The first specific objective is to enhance the efficiency of the justice system in accordance with CEPEJ standards and tools on judicial statistics and time management with:

  • An in-depth and global assessment of the judicial system with recommendations for improvements;
  • Support to the capacity of the KJC and of courts to improve judicial time management, the collection and management of statistical data and enhance their efficiency in accordance with CEPEJ methodology and tools, in particular the SATURN Guidelines.

The second specific objective is to enhance the quality of the justice system, in accordance with CEPEJ quality standards and tools with:

  • Court Coaching Programmes in close cooperation with the KJC in individual courts in view of building the capacity of courts to deliver a better justice service in accordance with CEPEJ quality tools such as the Checklist for promoting the quality of justice and the courts and the Handbook on conducting users’ satisfaction surveys.

Main beneficiaries and partners

The Ministry of Justice, the Kosovo Judicial Council, Courts, the Kosovo Prosecutorial Council and the Kosovo Judicial Institute.


* This designation is without prejudice to positions on status, and is in line with UNSCR 1244 and the ICJ Opinion on the Kosovo Declaration of Independence.

Project news Project news

Fostering communications between courts and their users to improve the quality of justice in Kosovo*


According to the CEPEJ Handbook for conducting satisfaction surveys, the organisation and communication of feedback to the users are an integral part of the survey process. Following the satisfaction surveys that were held at the end of 2017 with the support of the KoSEJ Action at the Basic...

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Launch of the 2017 data collection process to assess the judicial system in Kosovo*

headline 25 June 2018 Kosovo

On 20 June 2018, a CEPEJ international expert initiated, in Pristina, a new assessment phase based on 2017 data according to the CEPEJ evaluation grid which was adapted to Kosovo. This second initiative comes from a direct request of key KoSEJ beneficiaries to follow-up on the in-depth assessment...

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Workshop with high level international expertise to support the future Case Management Information System (CMIS) in Kosovo*

headline 24 May 2018 Kosovo

On 24-25 May, the President of the CEPEJ together with a group of seven CEPEJ international experts on the use of information technologies in judicial systems led a workshop in Kosovo for representatives of courts, prosecution offices, the Kosovo Judicial Council, and the Kosovo Prosecutorial...

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