Together with the participation of six CEPEJ pilot courts, the High Judicial Council, the Ministry of Justice, the National Institute of Justice and the National Bureau of Statistics of the Republic of Moldova, the working group discussed in detail and then adapted and approved the questionnaires and the methodology for conducting satisfaction surveys among court users, lawyers and court staff, at the meeting of 18-19 May 2016. Each type of survey will be carried out in the pilot courts in order to test the methodology and for the further dissemination of satisfaction surveys as a good practice in all Moldovan courts. Mr Luigi Cipollini, a CEPEJ expert and a statistician from the Department of Statistics and Organizational Analysis of the Ministry of Justice of Italy, presented, on the basis of Italian courts’ experience, the challenges of conducting satisfaction surveys at court level, and also provided advice on how to overcome such challenges.

• Strengthening the efficiency of the judicial system in the Republic of Moldova