The European Commission for the Efficiency of Justice

                                                                                           

 

CoE/EU Eastern Partnership Programmatic Co-operation Framework (PCF) 2015 – 2017, Theme II: Ensuring Justice, Thematic programme II.1.: Strengthening the independence and efficiency of justice, Action 4 “Strengthening the efficiency of justice and support to lawyers’ profession in the Republic of Moldova”

Component 1: “Strengthening the efficiency of the judicial system in the Republic of Moldova”

 

01/01/2015 - 31/12/2017


Objectives:

 

II.1.1. Strengthen the quality, independence and efficiency of the judiciary:
- Strengthen judicial training;
- Optimise court management practices.

II.1.2.Strengthen the role of courts in delivering user-oriented justice;

Expected results:


1. The capacity of the Superior Council of Magistracy and other national authorities in assessing the efficiency and quality of the justice system is strengthened.

2. The efficiency and quality of judicial services in pilot courts are improved through the application of the methodology and tools developed by the European Commission for the Efficiency of Justice on judicial time management and quality of justice.

3. An action plan for the dissemination of the results of the pilot phase for increased efficiency and quality of judicial services is developed and promoted in dialogue with the judicial and governmental authorities.

4. The National Institute of Justice uses the CEPEJ tools and guidelines on efficiency and quality of justice in the initial and continuous training of judges and court staff.


Beneficiaries and stakeholders of Component 1: Superior Council of Magistrates ; Supreme Court of Justice ; Ministry of Justice ; Department of Judicial Administration ; National Institute of Justice ; 6 pilot courts



- Project description sheet

 

News

 

CEPEJ concluded its court coaching programme in the Republic of Moldova

On 1-2 March 2017 were carried out two final training sessions for representatives of 6 pilot courts, the secretariat of the Superior Council of Magistrates and the Agency for Court Administration of the Ministry of Justice of the Republic of Moldova. The CEPEJ national correspondent as well as staff, trainees and trainers of the Institute of Justice of the Republic of Moldova attended this activity, which was part of the Project "Strengthening the efficiency of justice and support to lawyer’s profession in the Republic of Moldova". The training was based on a review of all the steps taken by the CEPEJ team and the pilot courts themselves for the purpose of assessing the efficiency and quality of judicial services. Therefore, the participants were given exhaustive explanations in view of drawing up efficiency and quality indicators on the basis of an accurate statistical analysis. Were discussed aspects connected to interpretation of statistical data and developing regular reports on courts’ performance. On the second day were reviewed all the steps to be taken in the process of conducting a satisfaction survey at court level. Several actors participated in the surveys implemented as part of the project, including CEPEJ experts, staff and trainees of the National Institute of Justice. The training allowed sharing the information and experiences acquired by all participants and creating knowledge and capacity which would allow all the participants to lead a survey throughout all its phases (initiation, conduct, analysis of data, reporting, acting upon the results and conclusions).

 

 

Conclusions from implementing the CEPEJ tools in six pilot courts of the Republic of Moldova

The Superior Council of Magistrates of the Republic of Moldova was presented in its session of 28 February 2017 an account of the progress and achievements of the Project "Strengthening the efficiency of justice and support to lawyer’s profession in the Republic of Moldova", which is part of the CoE/EU Eastern Partnership Programmatic Cooperation Framework 2015-2017, financed by the European Union and implemented by the Council of Europe. The Superior Council of Magistrates appreciated the results of the project and, more generally, the cooperation with CEPEJ. It was acknowledged that refining court management and the efficiency of the judicial system is one of the priorities of the Superior Council of Magistrates, along with such objectives as improving the professionalism and quality of judicial decisions. Implementing CEPEJ tools on the basis of a continuous support from the Commission is an opportunity in view of achieving these objectives. The Council unanimously supported a follow up to the current project for the purpose of disseminating throughout the entire national court system the lessons learned and good practices achieved by the pilot courts. A detailed account on the implementation of the project and possible future steps will be discussed between the team of CEPEJ experts and national judicial stakeholders on 21-22 March 2017, in the course of the Conference “Improving the efficiency and quality of justice through implementation of CEPEJ tools by courts and the National Institute of Justice of the Republic of Moldova” and the final meeting of the project’s Steering Committee.

 

Pilot courts in the Republic of Moldova report on the results of implementing CEPEJ tools and lessons learned

In the framework of the Project "Strengthening the efficiency of justice and support to lawyer’s profession in the Republic of Moldova", experts of the CEPEJ conducted a mission to the Republic of Moldova, on 31 January - 1 February 2017. The expert team met with representatives from the Ministry of Justice, the Superior Council of Magistrates and six pilot courts, who reported on the measures implemented by the courts in view of improving their efficiency and quality. Moldovan pilot courts, including the Supreme Court of Justice and some of the busiest appellate and first instance courts of the country, are following up on court coaching reports developed by the CEPEJ experts and containing an in-depth analysis of the concerned courts’ performance and recommendations in line with European best court management practices. During the last months, the courts draw up yearly activity reports based on CEPEJ-recommended efficiency and quality indicators, analysed their own performance and put together action plans for institutional development. The courts also conducted satisfaction surveys for users, lawyers and court employees, in a move to evaluate the quality of services based on the perception of users and staff. The results of the surveys were also carefully analysed and objectives were fixed in response to the concerns or needs exposed by users. The achievements of the pilot courts will be taken into consideration for dissemination of good practices and implementation of CEPEJ tools in all courts of the Republic of Moldova.

 

National Institute of Justice of the Republic of Moldova introduces courses on court management and CEPEJ tools

The CEPEJ supports the National Institute of Justice of the Republic of Moldova (NIJ) in improving its training curriculum on subjects related to judicial time management and quality management. The NIJ has set up a team of 4 national trainers who have developed programmes and training materials on court management, which include comprehensive references to the CEPEJ tools and methodology. Capacity building activities, including training-of-trainers, consultations with experts from the French National School for the Judiciary (ENM) and cascade seminars are being carried out as part of the Project "Strengthening the efficiency of justice and support to lawyer’s profession in the Republic of Moldova" is part of the CoE/EU Eastern Partnership Programmatic Cooperation Framework 2015-2017, financed by the European Union and implemented by the Council of Europe. The NIJ currently implements an introductory seminar on CEPEJ time management and quality tools as part of its initial training for future judges and prosecutors. Between October and December 2016 five seminars on CEPEJ tools for acting judges and senior court staff will be carried out. As of the beginning of 2017, the NIJ will launch an in-depth training module for court managers (presidents and chiefs of the secretariats). The process of developing modern court management tools is on-going in the Republic of Moldova and the proposed training is very innovative, partially “anticipating” the practical tools on which it should be focused in the nearest future. At the same time, this training will facilitate the implementation and the fine-tuning of the new court management tools and, in view of this objective, the NIJ closely coordinates its programmes with the Superior Council of Magistracy of the Republic of Moldova.

 

EPEJ pilot courts in the Republic of Moldova take steps to improve users’ satisfaction

Six pilot courts in the Republic of Moldova are implementing satisfactions surveys for court users, lawyers and court staff, as part of the courts’ strategy to improve the quality of judicial services. The National Institute of Justice of the Republic of Moldova takes an active stance in the process of conducting the satisfactions surveys. From 1-4 November 2016, a satisfaction survey for lawyers was launched in the Chisinau Court of Appeal and for court users in the Rascani District Court of Chisinau Municipality. Both surveys are implemented through the interview method made by trainees and staff of the National Institute of Justice, on the basis of questionnaires recommended by CEPEJ experts and adapted to the needs of the pilot courts. The results of the surveys will be analysed by the end of 2016 and actions in response to the concerns or needs expressed by users will be implemented. The findings will be taken into consideration for the dissemination of good practices, and for a regular implementation of satisfactions surveys in all courts of the Republic of Moldova.

 

Pilot courts from Azerbaijan and the Republic of Moldova are implementing satisfaction surveys and other CEPEJ-recommended tools

Following training sessions and working group meetings, starting from March 2016 and focused on the questionnaires or the methodology for carrying out satisfaction surveys for users, lawyers and court staff, the national pilot courts adjusted the questionnaires to their objectives and started the implementation of surveys, in cooperation with CEPEJ experts. On 26-27 October 2016, members of eleven national courts representing all levels of jurisdiction, as well as representatives from the ministries of justice, high judicial councils and national judicial training institutions of Azerbaijan and of the Republic of Moldova will attend a training on analysing and reporting on the results of court satisfaction surveys, to be held in Strasbourg.

 

CEPEJ actively supports pilot courts from the Republic of Moldova to improve their efficiency

On 20 October 2016, in Strasbourg, representatives of the pilot courts, of the Superior Council of Magistrates, the Ministry of Justice, and the National Institute of Justice will be presented the Guide for the implementation of selected CEPEJ tools in the courts of the Republic of Moldova, specially designed by CEPEJ experts on the basis of the results reached so far by the on-going court coaching programme. The national partners will present the progress and challenges encountered by the pilot courts in implementation of the “SATURN priorities”. The Moldovan delegation will be also acquainted with the CEPEJ 2016 Report “European judicial systems - Efficiency and quality of justice”, including the main findings in regard to the Republic of Moldova, and the CEPEJ-STAT - a new interactive database of European judicial statistics.
Agenda

 

Consolidation of the training on court management in Azerbaijan and in the Republic of Moldova

A workshop devoted to court management training was held on 27-28 June 2016 in Chisinau, in the Republic of Moldova. Managers and trainers, representing the Justice Academy of Azerbaijan and the National Institute of Justice of the Republic of Moldova, took an active part in the discussions on the training needs and the way to develop and introduce sustainable courses on efficient court management, including the relevant tools of the CEPEJ. Both judicial training institutions are committed to implement, by the end of 2016, training courses on judicial management for judges and court staff, in order to improve the efficiency and the quality of justice as a public service.
Agenda

 

Efficiency and quality of justice - study visits to Estonia, Slovenia and Croatia

Two study visits on efficiency and quality of justice for representatives of the CEPEJ pilot courts and justice stakeholders from Azerbaijan and the Republic of Moldova took place on 9-12 May 2016 (Estonia) and 24-26 May (Slovenia and Croatia). Representatives of the Moldovan and Azeri pilot courts and other justice sector stakeholders visited the ministries of justice, judicial self-governing bodies and training institutions, supreme courts, appellate and first instance courts of the host countries. The participants became familiar with the organisation of the judicial systems, the authorities involved in judicial administration, the specifics of judicial training, etc. The visits mainly focused on recent legislative, institutional and organisational reforms introduced in the countries visited for the purpose of improving the efficiency and quality of justice as a public service.

 

Working Group meeting on conducting satisfaction surveys in the CEPEJ pilot courts of the Republic of Moldova

Together with the participation of six CEPEJ pilot courts, the High Judicial Council, the Ministry of Justice, the National Institute of Justice and the National Bureau of Statistics of the Republic of Moldova, the working group discussed in detail and then adapted and approved the questionnaires and the methodology for conducting satisfaction surveys among court users, lawyers and court staff, at the meeting of 18-19 May 2016. Each type of survey will be carried out in the pilot courts in order to test the methodology and for the further dissemination of satisfaction surveys as a good practice in all Moldovan courts. Mr Luigi Cipollini, a CEPEJ expert and a statistician from the Department of Statistics and Organizational Analysis of the Ministry of Justice of Italy, presented, on the basis of Italian courts’ experience, the challenges of conducting satisfaction surveys at court level, and also provided advice on how to overcome such challenges.

More information about the Programme

 

 

CEPEJ supports pilot courts in Azerbaijan and in the Republic of Moldova for conducting court users satisfaction surveys

A workshop on conducting court users satisfaction surveys was carried out by the CEPEJ on 17-18 March 2016 at the Council of Europe in Strasbourg, as part of the co-operation projects with Azerbaijan and the Republic of Moldova.* The participants in the workshop, representing CEPEJ pilot courts and other justice stakeholders from Azerbaijan and the Republic of Moldova, were introduced to the objectives and prerequisites of the dialogue with court users, primarily through satisfaction surveys. The CEPEJ pays particular attention to taking into account users’ expectations on the functioning of the courts and to conducting satisfaction surveys. In addition, an assessment of the pilot courts in Azerbaijan and the Republic of Moldova carried out in the second half of 2015 revealed a certain instability of staff, which is an important factor for ensuring the quality of courts. Accordingly, conducting surveys and taking measures to improve the satisfaction of court staff was recommended as part of the court coaching programmes in both countries. The workshop allowed an extended exchange on good practices and lessons learned from implementation of court users’ and staff satisfaction surveys in a number of countries represented by CEPEJ experts, such as Switzerland France, Italy, Estonia and Slovenia. Part of the agenda was dedicated to pilot court coaching on the organisation and conduct of different types of satisfaction surveys.

Agenda

 

 

Meeting of the Project’s Steering Committee and Roundtable in the Republic of Moldova

The meeting of the Steering Committee for the Project "Strengthening the efficiency of justice and support to lawyer’s profession in the Republic of Moldova" took place on 17 February 2016 with the participation of representatives from the Superior Council of Magistracy, the Ministry of Justice, the Moldovan Bar Association, the Supreme Court of Justice, the Ministry of Foreign Affairs, as well as the European Union Delegation, development partners and the civil society. The participants reviewed Project progress in 2015 and the action plan for 2016. Furthermore, on 17-18 February 2016, CEPEJ draft court coaching reports on judicial time and quality management have been discussed during a roundtable with the pilot courts’ representatives, national consultants and the Project team.

Agenda

Interviews in the framework of the project “Strengthening the efficiency of justice and support to lawyers’ profession in the Republic of Moldova“

Oleg Melniciu, President, Rascani Sector Court, Chisinau, Aneil Singh, Head of Operations Section, Delegation of the European Union to the Republic of Moldova and Diana Scobioala, Director, National Institute of Justice accepted to be interviewed in the framework of the cooperation programme financed by the European Union and implemented by the Council of Europe: “Strengthening the efficiency of justice and support to lawyers’ profession in the Republic of Moldova”.
View the interviews

 

Workshop to promote the implementation of the SATURN recommendations on judicial statistics in the Republic of Moldova

A workshop to promote the implementation of the SATURN recommendations on judicial statistics was organised in cooperation with the National Institute of Justice of the Republic of Moldova, on 24 November 2015. The workshop was primarily intended for the members of the Secretariat of the six pilot courts handling the collection and the analysis of the statistical data. It was also discussed about the norms regarding the access to justice, judicial timeframes and the tools used to analyse the courts’ performance.

 

The workshop was led by Mr Leonid Antohi, project coordinator and member of the CEPEJ Secretariat. It was conducted in an interactive manner, paying particular attention to practical tools and tips to be used by the pilot courts in view of gathering, analysis and publication of statistical data. Therefore, the essential of the workshop was dedicated to the presentation and discussion of the reference timeframes set by the European Court of Human Rights in regard to access to justice within reasonable time, of the CEPEJ relevant time management recommendations and the tools used by its experts in view of analysing the courts’ performance. The activity was concluded by a practical demonstration on the use of an Excel workbook for analysis of court statistics – a simple but important tool which can help the court management and judicial personnel to thoroughly analyse statistical data in order to get valuable figures related to main court performance indicators which are used by CEPEJ and most European judicial systems.

Programme

 

Launching of the court coaching programme for implementation of CEPEJ tools in the pilot courts of the Republic of Moldova
In the framework of the Project “Strengthening the efficiency of justice and support to lawyers’ profession in the Republic of Moldova”, funded by the European Union and implemented by the Council of Europe, the team of CEPEJ experts conducted, from 1 to 4 September 2015, the second mission to the Republic of Moldova. On 1-3 September the experts visited other three pilot courts (Soroca Sector Court, Cahul Appellate Court and Ialoveni Sector Court) and discussed in particular the court management practices and the level of implementation of CEPEJ tools on efficiency and quality of justice and courts. On 4 September 2015 the CEPEJ experts conducted a workshop to launch the court coaching programme on implementation of CEPEJ tools in the pilot courts: presentation of the methodology and of the various indicators (clearance rate, disposition time, appeal ratios, case per judge, critical analysis of the provided data, etc.). Previously, the 6 pilot courts would have furnished the requested statistics to the CEPEJ : statistical data for the years 2010 to 2014 and a self-assessment of the level of implementation of 15 selected SATURN Guidelines on judicial time management. The CEPEJ experts will now draw up individual court coaching reports, which will outline the findings and recommendations for further implementation of the CEPEJ tools. The implementation of the recommendations proposed is foreseen for the course of 2016.
Programme

Picture gallery

 

A delegation of CEPEJ experts visited the Republic of Moldova on 1-3 June 2015
A delegation of CEPEJ experts visited the Republic of Moldova on 1-3 June 2015. The CEPEJ experts had meetings with representatives of the Ministry of Justice, the Superior Council of Magistrates, the National Institute of Justice, the Supreme Court of Justice of the Republic of Moldova, as well as other courts which are involved in the implementation of the CEPEJ time management and quality tools. A workshop to explain in detail the nature of the SATURN Guidelines for judicial time management, the Checklist for promoting the quality of justice and the courts and other CEPEJ quality tools has been carried out on 1 June. On 2-3 June the CEPEJ experts visited three out of the six pilot courts selected in cooperation with the Superior Council of Magistrates and conduct the first meeting of the Working group on implementation of the CEPEJ tools and country-specific recommendations on efficiency and quality of justice and court performance (WG EQUAL).
Programme

Picture gallery

 

Inception mission from a CEPEJ delegation to Chisinau
An inception mission was carried out by the CEPEJ Co-operation Unit from 17 to 18 March 2015, to Chisinau (Republic of Moldova). The mission was dedicated to the start of the implementation of the Joint programme entitled “Strengthening the efficiency of justice and support to lawyers’ profession in the Republic of Moldova” (PCF – Republic of Moldova), financed by the European Union and implemented by the Council of Europe. The project’s national partners expressed again their willingness to closely work with CEPEJ and validated the calendar of activities. Agreement on synergies and partnerships was reached and reiterated with the Delegation from the European Union in the Republic of Moldova, as well as other donors supporting the justice sector and the legal profession.
Programme of the inception mission

 

 

Contacts

 

 Council of Europe: Leonid Antohi, Tel: +33 (0)3 90 21 49 65

Council of Europe office in the Republic of Moldova:

José Luis Herrero
Head of Office

63 Vlaicu Pircalab Street
2012 Chisinau
+373 22 202 304 or / +373 22 888 899
Fax: +373 22 202 305
fieldchisinau@coe.int
 

Translated documents

 

SATURN guidelines for judicial time management - comments and implementation examples  

Revised SATURN guidelines for judicial time management (2nd revision)
CEPEJ guidelines on judicial statistics (GOJUST)

Checklist for court coaching in the framework of customer satisfaction surveys among cour users

Guidelines on the Creation of Judicial Maps to Support Access to Justice within a Quality Judicial System
Checklist for promoting the quality of justice and the courts

Handbook for conducting satisfaction surveys aimed at Court users in Council of Europe's member States

Guidelines for a better implementation of the existing recommendation concerning mediation in penal matters

Guidelines for a better implementation of the existing recommendation concerning family mediation and mediation in civil matters

Guidelines for a better implementation of the existing Recommendation on alternatives to litigation between administrative authorities and private parties

Saturn guidelines for judicial time management

Checklist for promoting the quality of justice and the courts - Lista de criterii pentru promovarea calităŃii justiŃiei si instanŃelor judiciare

 

Usefull links

Country profile: Republic of Moldova (CEPEJ website)

Website of the Office of the Directorate General of Programmes

 


 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

CO-OPERATION

Albania

Azerbaijan

Croatia

Jordan

Kosovo*

Latvia

Republic of Moldova

Morocco

Tunisia

Turkey

Ukraine

Eastern partnership

Targeted co-operation

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