This file is based on a  study session organised by the CEPEJ on 2 December 2003, the aim of which was to look from the user’s viewpoint and see whether the responses offered by the people and/or institutions involved were appropriate or whether new responses need to be devised.

Opening addresses

• Speech by Mr Guy DE VEL
  Director General of legal affairs, Council of Europe
• Speech by Mr Mark CAMLEY
  Director Supreme Court Circuit (United Kingdom)

Discussed subjects

• The treatment of young people at court
  Mr Richard WOOLFSON, consultant in management, Lexicon Limited, United Kingdom
• The BEJUBE project – Switzerland – practical action taken following a “user” survey
  Mr Philippe CHÉTELAT, President of Court, Switzerland
• Information system
  Mrs Maria CRUZ DEL VALLE PINTOS, High Council of Justice, Spain
• How to deliver what justice users want and need : a charter for users ?
  Mr Mark CAMLEY, Director Supreme Court Circuit, United Kingdom
• « What are the expectations and the needs of justice users: the experience of Polish Ombudsman.»
  Mr Rafal PELC, Office of the Polish Ombudsman (Poland)
• The role of users in the running of the judicial system - Ways of providing users with a role in the management of the courts 
  Ms Simone GABORIAU, Member of the EUROPA Scientific Board, Judge (divisional President of the Versailles Court of Appeal)