Aim and objectives:
The aim is to make a single digital portal available to all persons affiliated to the social security system. The portal is fed input directly by health professionals thanks to a system of interoperability with the software they use. My Health Space enables users to better monitor and manage their health. The overall objective is to improve medical care by centralising documents (avoiding loss and omission), improving coordination between health professionals (authorised to access patients' care history), and raising digital awareness among all users (via an ad hoc support system).
Target group:
My Health Space is aimed at all people affiliated to the social security system, and all they need is a carte vitale to benefit from it. This represents a target of more than 60 million users, for whom the creation of an account is automatic, with the possibility of opposition left to the user.
Method:
My Health Space is the result of a dialogue between the Ministry of Health, the Assurance Maladie, health professionals, software publishers, patient associations and users of the health system.
My Health Space is built around four main components: 1) a shared medical file supplied by healthcare professionals and the patient; 2) a secure messaging system for confidential exchanges with healthcare professionals; 3) a diary listing medical appointments; and 4) a catalogue of services referencing several applications. Access to the documents contained in My Health Space is entirely at the patient's discretion, and the patient can choose to hide a document or "block" a health professional, if necessary.
Following the roll out of My Health Space in February 2022, a support strategy for all users has been put in place, with a focus on those who are furthest from the digital environment (awareness-raising and training of digital mediation players, funding of posts dedicated to the digital mediation strategy in the regions).
Numerous partnerships have been formed with associations and companies, and training has been provided to all administrative assistance offices.
Outcome:
The deployment of My Health Space is progressive. All French people have been notified of the creation of their account with a six-week withdrawal period. The automatic creations will be completed in July 2022. My Health Space is already used by many French people, and the software used by health professionals is currently being made compatible with their product by sector (pharmacies, medical laboratories, radiology, etc.).
Added value:
My Health Space is a unique tool, used by all the players in the healthcare chain but which remains in the hands of the patient. It has been co-constructed with citizens (setting up of a citizen committee), health professionals, software publishers and users of the health system, who also benefit from support in learning how to use it. This is the first time that a State digital product has been proposed in conjunction with a digital inclusion strategy. Finally, the tool meets high ethical and legal requirements.
France – My Health Space: making patients real players in the management of their health data
