On 28 November, the European Commission for the Efficiency of Justice (CEPEJ) organised a one-day workshop bringing together representatives of its eight pilot courts to discuss the implementation, analysis, and long-term sustainability of internal satisfaction surveys in Bosnia and Herzegovina.

These internal satisfaction surveys covered the court staff (judges, administrative and non-judge staff) and were conducted in the five pilot courts.

The workshop was an opportunity to discuss the assembling of court teams, selection of survey questions, tools, and methodology, and to present aggregated findings and trends emerging from the completed satisfaction surveys. Participants reflected on how these findings can guide improvements in court management and staff engagement. They also engaged in a case study exercise exploring how to practically interpret survey outcomes and translate them into concrete management actions.

The focus was also on the sustainability and credibility of internal surveys. In this respect, participants talked about the optimal survey cycles, suitable digital tools, confidentiality and trust among court staff members, and integrating survey results into annual reports and managerial dialogue.

This activity was organised by the action “Strengthening the Efficiency and Quality of Justice in Bosnia and Herzegovina (BiHSEJ)” under the European Union and Council of Europe’s joint programme “Horizontal Facility for the Western Balkans and Türkiye,” co-funded by the European Union and the Council of Europe and implemented by the Council of Europe.