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Intercultural cities: good practice examples

The Intercultural city aims at building its policies and identity on the explicit acknowledgement that diversity can be a resource for the development of the society.

The first step is the adoption (and implementation) of strategies that facilitate positive intercultural encounters and exchanges, and promote equal and active participation of residents and communities in the development of the city, thus responding to the needs of a diverse population. The Intercultural integration policy model is based on extensive research evidence, on a range of international legal instruments, and on the collective input of the cities member of the Intercultural Cities programme that share their good practice examples on how to better manage diversity, address possible conflicts, and benefit from the diversity advantage.

This section offers examples of intercultural approaches that facilitate the development and implementation of intercultural strategies.

Template for collection of Good practices >>

The Council of Churches in Lutsk

Ukraine Lutsk 2021

Purpose: Establishing interfaith dialogue and guaranteeing freedom of thought and religion Stimulus/Rationale: At the initiative of the mayor of the City of Lutsk, Mr. Ihor Polishchuk, the Lutsk...

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Culture Camp in Vinnytsia

Ukraine Vinnitsya 2021

Impact: A five-day international culture camp was held in Vinnytsia from 27 to 31 July 2021 in the city’s Peoples' Friendship Park. More than a hundred schoolkids, aged 8 to 17, were introduced to...

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Units for Homeless - an inspiring action from Patras, Greece

Greece Patras ongoing

Purpose: The purpose of these structures is to provide reception, daily living care, immediate health assistance, and psychosocial support to individuals and families facing homelessness or...

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Empowering Roma Students

Greece Patras 23/02/2022 – 23/02/2025

Purpose: The purpose of the collaboration between the Social Organisation of the Municipality of Patras and the University of Patras is to address the educational inequality and marginalization...

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The Sherbrooke Intercultural Encounters Week (SSRI), an annual event for intercultural dialogue and understanding

Canada Sherbrooke Since 2014

This week is a great opportunity to encourage intercultural dialogue and understanding between Sherbrooke residents of all backgrounds and origins. Each year, a wide range of free activities are...

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“The thousand faces of Sherbrooke”: a project to emphasise the plural reality and the diversity of the city

Canada Sherbrooke Since 2021

In order to make its plural reality visible, valued and recognised, Sherbrooke collaborated with the Humans of Sherbrooke collective to initiate the inspiring project "The thousand faces of...

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The public library: a place for social dialogue

Norway Bergen Ongoing

Purpose: The Public Library of Bergen aims to facilitate a learning hub centred around language and intercultural meetings between Norwegian residents and new-comers. Stimulus/Rationale: The...

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Place based cultural development within Kirklees – focus on textiles and music

United Kingdom Kirklees 2018-2023

Purpose: The City of Kirklees launched place based cultural development running from 2018 until 2023, dealing with public spaces and community engagement through arts and culture. It aims to...

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Il Centro per i giovani – an intercultural, educational project

Italy Turin 2009-ongoing

Purpose: Working with and for new generations is a priority for the Intercultural Centre of the City of Turin. That is why – back in 2009 - the city has launched “Il centro per i giovani” (the...

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Intercultural Council of Limassol

Cyprus Limassol 2017 - ongoing

Purpose: The purpose of the Limassol Intercultural Council is to foster inclusive integration and promote intercultural understanding within the city of Limassol. By bringing together...

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Ongi Etorri Eskolara!

Spain Donostia-San Sebastian Since 2014

Purpose: The programme aims at: Mainstreaming an intercultural approach in schools, by valuing the different cultures present at the school and by working with all the school actors, from directors...

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Welcoming guide - communication

Portugal Amadora ongoing

Purpose: In order to further enhance the work on Welcoming, and to encourage a positive perception of diversity and a participatory approach to citizenship, the municipality of Amadora has prepared...

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Evaluation of the City of Geneva's diversity policy for the period 2016-2020

Switzerland Geneva

The City of Geneva publishes the results of the evaluation of its diversity policy for the period 2016-2020. Geneva is unlike any other of the cities which are member of the Intercultural Cities...

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Valuing multilingualism

Spain Sabadell Since 2016

Purpose: The city of Sabadell provides a variety of services in the field of language competences. First, there are programmes targeting women and youngsters to improve language skills. In...

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Anti-rumour toolkit for young people

Spain Bilbao Since 2017

Purpose: This manual aims to provide a specific response to professional teams (educators, teachers, tutors, etc.) who work with young people in order to be able to develop anti-Rumour actions and...

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Diversity-Day

Germany Erlangen 2013 onwards

Purpose: Promote diversity within organisations and societies Process: At the initiative of the Diversity Charter, “Diversity Day” was launched in 2013 and since then has taken place annually in...

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Urban Parks

Ukraine Odessa 2015 onwards

Purpose: Urban space creation for intercultural mixing (as a result of international cooperation) Stimulus/Rationale: Odesa joined the ICC-Ukraine network in 2017 but its policies have been always...

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Centre of language and literacy

Iceland Reykjavik From September 2017 onwards

Purpose: Centre of language and literacy is run by the Department of Education and Youth of the City of Reykjavik and implemented in co-operation with the Mother Tongue association. The main...

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CLAIM – Migrant Integration Local Support Centre

Portugal Portimão ongoing

Purpose: Foster the intercultural integration of migrants through the provision of support and information on several areas. The Local Centre for Migrant Integration (CLAIM) mission intends to go...

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The Intercultural Week of Portimão

Portugal Portimão Ongoing- once per year

Purpose: The Intercultural week was envisioned to promote the sharing of experiences and the relationships between diverse citizens of Portimão, thus stimulating intercultural dialogue and raising...

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Extraordinary Reception Centres

Italy Ravenna 2017-2018

  Purpose: The municipality’s management of the CAS aims at improving the quality level of the reception of asylum seekers. Stimulus/Rationale: The municipality’s management of the CAS aims at...

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Tachles: Arab-Jewish Youth Club

Israel Haifa Ongoing activities (Since 2012)

Create a shared civic leadership while also bringing together diverse cultures. Tachles is a unique group in Haifa that brings together 150 Arab and Jewish teenagers, incorporating various groups...

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Community – Police relationship

Israel Haifa Four months from March to June 2017 (pilot in one neighbourhood)

Mediation and conflict Resolution The goal of the programme is to increase the feeling of security among Haifa’s more vulnerable residents and neighbourhoods and to improve the police force’s...

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Haifa Center for Dialogue and Conflict Management

Israel Haifa Ongoing activities

Mediation and conflict resolution, capacity-building The Haifa Centre for Dialogue and Conflict Management works to strengthen communities and improve the quality of life for all of Haifa’s...

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Salisbury develops inclusive welcoming and participation actions

Australia Salisbury

The “Welcome to Salisbury Information Booklet” and the “Community Engagement Framework” improves the intercultural profile of the Australian city. The comprehensive city-specific package of...

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Refugee reception and integration policies- pilot project

Sweden Botkyrka 2020

Purpose: The purpose of the pilot project for Refugee reception was to offer answers to questions about how intercultural integration and reception should be handled in the city in order to promote...

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Together in the same direction (Juntas en la misma dirección)

Spain Tenerife 2012 - ongoing

Purpose: ‘Together in the same direction’ is a strategy for managing diversity that brings rigour and clarity to the actions to be implemented. This Strategic Plan also defines three main lines of...

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Diverse Tenerife – Intercultural Strategy

Spain Tenerife 2016 - ongoing

Purpose: ‘Tenerife Lives Diversity’ is a strategic framework aimed at serving as a reference point for public administrations, associations and the citizens of the island of Tenerife, assisting...

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OBITen - The Immigration Observatory of Tenerife

Spain Tenerife 2001 - ongoing

Purpose: The OBITen promoting scientific research into migratory movements on the island of Tenerife. It prioritises the need to apply theoretical knowledge to the planning and management of...

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Grupo de Diálogo Interreligioso (Group of Interfaith dialogue)

Spain Tenerife 2017 - ongoing

Purpose: The group of interfaith dialogue promotes spirituality through knowledge and understanding of different beliefs and religious or spiritual developments with a learning attitude. The...

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Auckland’s Research and Monitoring Unit

New Zealand Auckland 2018 onwards

Purpose: Assisting policy development in Auckland through environmental, social, economic and cultural research. Stimulus/Rationale: The Research and Evaluation Unit, RIMU part of Auckland...

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An ‘Integrated Area Plan’

New Zealand Auckland 2017 onwards

Purpose: Auckland Council engages with South Auckland’s communities to prepare for future developments in their area. Stimulus/Rationale: When proposing a change, Auckland Council partners with...

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The Champions for Change Network

New Zealand Auckland 2018 on

A network of committed senior leaders across New Zealand, advocating and promoting the diversity advantage in the wider business community. Many of Auckland’s senior leaders are part of the...

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Erlangen-Nürnberg: University enables access to education for refugees

Germany Erlangen 2017

Purpose: A database to protect private data and speed up the stream of information between different departments. Stimulus/Rationale: In 2015, four times as many people fled to Europe from their...

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The Successful Roma of Pavlohrad

Ukraine Pavlograd 2012-2018

Purpose: Integration of Roma population into the city's social life; encouraging Roma community, fighting negative stereotypes. Stimulus/Rationale: Pavlohrad has a large community of Roma people,...

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A pioneer plan to combat Islamophobia

Spain Barcelona Since 2017

Purpose: The City Council of Barcelona adopted a plan to prevent hate crimes, raise awareness and provide victim support services. The Plan aims at raising awareness on Islamophobia as a serious...

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Intercultural Education as a part of a School Curriculum

Ukraine Sumy 2017

Purpose: To teach school kids values of tolerance, respect to different cultures, and ethnic conflicts prevention Process: In 2017, Sumy school #18 officially established intercultural education as...

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Households welcome migrants!

Italy Fermo January - February 2018

Purpose: The initiative is as an experiment of social innovation aimed at strengthening local community resilience: some of the migrants hosted in the City had the possibility of completing their...

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Community Grants

Ireland Dublin

Encourage citizens’ participation and involvement in the city through access to public grants for community projects Community Development is a process where community members come together to take...

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Intercultural Map of Melitopol

Ukraine Melitopol 2017

Process: One out of five main dimensions of the ICC Strategy of Melitopol is intercultural tourism and hospitality. It is along the lines of this dimension that the local ICC coordinator launched...

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Educa programme

Portugal Cascais 2011 - ongoing

Purpose: To create a group of immigrant or immigrant descendent mediators (giving them training and support) in order to develop activities of animation and mediation in contexts signalled by the...

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Peer-to-Peer Project Addiction Aid for Refugees

Germany Berlin-Neukölln 2017 onwards

Purpose: Drug prevention for refugees Stimulus/Rationale: Process: The project targets refugees and provides training in drug prevention and addiction aid. The training programme is elaborated...

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Participation Scheme

United Kingdom Swansea

Purpose: Working in partnership and residents’ consultations are at the core of Swansea’s way of planning and evaluating policies. Process: In Swansea priorities, plans, budget, social services,...

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Supporting Culturally Diverse NGOs

Spain Donostia-San Sebastian 2010

Purpose: Support culturally diverse NGO to enhance participation of migrants, ethnic minorities and local citizens in the life of the city and to mainstream the intercultural approach. Process: The...

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Career counselling for SPRAR beneficiaries

Italy Ravenna 2017

  Purpose: The action aims to analyse the working background of refugees and asylum seekers taken in charge by the SPRAR programme and to give them useful information and advice for the job search....

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Workshops, books, exhibitions, music, theater, workshops and sports against racism

Italy Ravenna 2018

Purpose: The Week stimulated a process of confrontation and exchange aimed at preventing and combating phenomena of intolerance, discrimination and racism. Stimulus/Rationale: On the occasion of...

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Italy - Learn Arabic!

Italy Reggio Emilia 2016

Purpose: This is a project in collaboration with the Local Health Authorities to improve linguistic cultural relations between foreign citizens and health services. Stimulus/Rationale: In 2011 the...

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Harmony Fest

Australia Ballarat 2016 on

A unique festival to encourage its citizens to meet and get to know each other Since it was launched in 2010, Harmony Fest has become the City of Ballarat’s vibrant diversity celebration. Harmony...

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Muraliza - Mural Art Festival

Portugal Cascais 2014-2017

Purpose: Arts overcome cultural and ethnic differences bringing people together - A project that reshapes the historic centre of the city Arts have the uncanny ability to overcome cultural and...

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The International Cultural Network of Stavanger

Norway Stavanger 1982-

Purpose: The International Cultural Network (INK) is an organization running in Stavanger whose main goal is to encourage social cohesion and inclusion. INK was founded in 1982 and now has almost...

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OXLO - Oslo Extra Large. A long-term city-wide awareness-raising campaign for diversity

Norway Oslo 2001-

Purpose: OXLO - Oslo Extra Large is a long-term awareness-raising campaign initiated by the Mayor of Oslo. Through this campaign the City of Oslo is striving to make Norway’s capital a more...

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OMOD - Scrutinizing Oslo public services through an intercultural lens

Norway Oslo 1993-

Purpose: OMOD Center for Social Justice is a volunteer organization against institutional discrimination that provides information, advice, and assistance to organisations in the area of race...

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The Next Door Family

Spain Donostia-San Sebastian Since 2012

Purpose: The project “Bizilagunak: La Familia de al lado” gathers migrant families and Basque families together. The project operates on a local area, focusing on building relations among families...

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Todos – Walk of Cultures

Portugal Lisbon 2009- ongoing

Purpose: To celebrate Lisbon as an intercultural city, promoting intercultural and interreligious dialogue Stimulus/Rationale: A nomadic festival of intercultural festival which reintegrates...

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Refugee Welcome and Integration Network

Spain Cartagena 2017 - ongoing Cartagena, Spain

Purpose: On 24 May 2017, the City Council of Cartagena (Murcia - Spain) launched the Refugee Welcome and Integration Network to address the needs of refugees and asylum seekers in the municipality,...

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Building interfaith partnerships

Italy Reggio Emilia 2016

Purpose: The project, led by the municipality’s urban planning and architecture department, aims firstly at identifying and mapping the presence of different religious communities. The action goes...

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Somalia Bandy

Sweden Borlänge Ongoing

Purpose: The purpose is to use sports as a means for social integration of young Somali refugees, especifically the ice hockey form Bandy. Stimulus/Rationale: The team was set up by a local...

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Fargespil (Kaleidoscope)

Norway Bergen 2016

Purpose: To foster experiences of both alikeness and the richness of diversity by bringing different young actors representing different national music and dance traditions together in a musical...

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Designing intercultural public space

United Kingdom London-Lewisham 2006 onwards

Purpose: Involving the whole community in shaping the future of Lewisham’s open space. Stimulus/Rationale: In 2006-7 the Borough of Lewisham conducted research into public attitudes. Residents...

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Mångkulturellt Centre, Fittja

Sweden Botkyrka 2016

A diversity research and popular dissemination centre with local and international scope The Multicultural Centre is a municipal foundation engaged in research, education and cultural activities....

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LUCIDE

Germany Hamburg 2016

A network of cities seeking to develop ideas about how to manage multilingual citizen communities LUCIDE is a network seeks to develop ideas about how to manage multilingual citizen communities....

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Opening Doors: The Logan Police/Ethnic Communities Partnerships Project

Australia Logan 2016

Building trust between police and ethnic minority communities Logan City was growing rapidly and overseas migration and there was concern that levels of trust between young migrants and the Police...

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Neighbourhood Pacts

Italy Reggio Emilia 2016

Purpose: The goal of this initiative is to adopt consultative and participatory methods with all residents, users and property owners, in order to develop a strategic plan of the City for physical,...

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The value of a city Integration Charter

Germany Erlangen 2016

Erlangen sets out its values and principles The City of Erlangen is becoming more and more multicultural and, today, about the 34% of its inhabitants have a migration background. In order to...

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NEUCHÀTOI

Switzerland Neuchâtel 2016

A community conducts a dynamic open discussion of its evolving identity Neuchàtoi is an ongoing campaign and dialogue platform to create an open discussion of how the city of Neuchâtel is evolving...

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Public Participation Networks (PPN)

Ireland Dublin July 2017

- A Network to enhance community participation in local government - Promotes social inclusion - Links citizens with local authorities Public Participation Networks (PPN) are a mechanism for...

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“Zambujal Gets Better!” - project

Portugal Amadora ongoing

Ethnic mixing and skills development as part of a general rejuvenation of a city district Purpose: The Programme “Zambujal Gets Better” was brought into life in partnership with the Municipality of...

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Norwegian Center for Multicultural Value Creation

Norway Oslo 2005–2022

Purpose: Oslo City Council’s Office for Business Development has taken an active stance on integrating minority businesses through The Norwegian Center for Multicultural Value Creation, which is...

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The Human Rights Film Festival

Spain Donostia-San Sebastian Since 2003

Purpose: The Human Rights Film Festival is an initiative that uses the power of the cinema to promote a culture of peace and respect for human rights, becoming a great agent of social change. The...

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Increasing awareness about Islam and reducing anti-Muslim stereotypes

Ukraine Lutsk 2018

Purpose: “Interpretation of Surahs of the Quran” is an initiative aimed to dismantle stereotypes about Islam and the Muslim world in general, to build a peaceful intercultural society in Ukrainian...

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Interkulcultural Mediation at the Rixdorfer Primary School

Germany Berlin-Neukölln 2018 onwards

Purpose: Mediating between cultures and languages to promote intercultural integration at schools Stimulus/Rationale: Process: Berlin-Neukölln supports the organisation “LebensWelt” (“Living...

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The Intercultural Calendar

Germany Berlin-Neukölln 2018 onwards

Purpose: A calendar for different religious, cultural and international celebrations Stimulus/Rationale: Process: Together with the integration representatives of each Berlin district, Neukölln...

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Women in intercultural dialogue

Germany Berlin-Neukölln 2018 onwards

Purpose: A space for mothers from different background to share, learn and to pass onto their children. Stimulus/Rationale: Process: Berlin-Neukölln supports the organisation “LebensWelt” (“Living...

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World Interfaith Harmony Week

Portugal Lisbon 2018

Purpose: Foster Interreligious dialogue. Stimulus/Rationale: The week especially provides a platform for interfaith groups and other groups of goodwill to demonstrate and share their work. Based on...

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OXLO Business Charter - making migrants visible as a resource for business and economic growth

Norway Oslo 2013-

Purpose: Launched in 2013 at the Oslo Global Mobility Forum, the OXLO Business Charter is a forum and a network for the collaboration between the city and the business community, making migrants...

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A road map to promote egalitarian government open to diversity

Switzerland Neuchâtel 2018

This roadmap is an unprecedented step in Switzerland and is designed not only to combat discrimination but to capitalise on diversity proactively so as to create a climate fostering creativity and...

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Mediation panel – a low threshold mediation service for complaints on discrimination

Norway Oslo 2018

Purpose: The mediation panel organised by the Norwegian Peoples Aid is a service where victims of discrimination can present their complaints, get advice, and engage in dialogue through mediation...

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Gender-based analysis plus (GBA+)

Canada Montreal 2018

refers to the notion of intersectionality. It means that, in addition to gender-differentiated analysis, it is important to consider needs and differentiated effects in the light of other...

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Bergen – a safe city for LGBTI refugees and citizens with migrant background

Norway Bergen 2023-2027

Purpose: As part of the plan The Rainbow City of Bergen: Plan for gender and sexual diversity 2023-2027, the city of Bergen includes information about the importance of taking responsibility for...

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The Montreal Intercultural Council

Canada Montreal permanent

The Montreal Intercultural Council (CiM) advises, and issues opinions to, the City Council and the executive committee on all issues of interest to the cultural communities and on any another...

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Urban Working Group (UWG) of Epirus

Greece Ioannina since April 2017

Purpose: The purpose of the Urban Working Group (UWG) is to facilitate effective coordination and collaboration among various stakeholders involved in refugee management in the Epirus region of...

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Auckland’s support for its diverse entrepreneurs

New Zealand Auckland 2018 onwards

Purpose: Programmes, competitions and spaces that encourage innovation and collaboration amongst Aucklanders from all kinds of backgrounds. Stimulus/Rationale: Tātaki Auckland Unlimited 's diverse...

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#iorispetto: active citizenship against discrimination

Italy Turin Milan Palermo March 2018 until 31 August 2019

Purpose: #IORISPETTO promoted society, young people and students’ awareness of a culture of human rights and the principles of fairness and justice, together with an understanding of the mechanisms...

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The Welcoming Communities Initiative

New Zealand Auckland 2018 onwards

Purpose: A joint central and local government programme implemented by councils across New Zealand to welcome newcomers. Stimulus/Rationale: Auckland Council, ATEED (now Tātaki Auckland Unlimited)...

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The Leeds City Region Diversity Dashboard

United Kingdom Leeds 2022

The Leeds City Region Diversity Dashboard is a project by the Leeds Inclusive Anchors Network. Leeds Inclusive Anchors Network is a group of the city’s largest (mainly) public sector employers....

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Intercultural mediation to promote living together

Spain Valladolid 2019 - ongoing

Purpose: The overall objective is the promotion of mediation as a mechanism of alternative conflict resolution that will help to foster peaceful and inclusive cohabitation in the municipality of...

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Capacity building on diversity: City staff and Police

Spain Valladolid 2019 - ongoing

Purpose: The training of the staff of this City Council is seen as a tool for raising awareness, as it contributes to broadening knowledge, tools and resources aimed at effectively managing...

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Welcoming and social inclusion of newcomers in the city

Spain Valladolid 2019-ongoing

Purpose: Valladolid promotes social inclusion and respect of the human rights of asylum-seekers and migrant people living in the city. Besides guaranteeing the reception of newcomers, the Council...

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Gender-responsive budgeting to improve the impact of public policies on gender equality

France Strasbourg Since 2022

Purpose: Gender-responsive budgeting allows for better consideration of the impact of public policies on gender equality. In the long run, it will allow for a sustainable and transversal...

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Art-therapy in Lutsk

Ukraine Lutsk 2022

Purpose: Providing psychological relief to internally displaced children and helping them coping with the stress and challenges derived from Russia’s military aggression against Ukraine....

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Generational Dialog

Norway Bergen 2022 -

Purpose: The project aims to create a better basis for communication between generations (i.e., between “second-generation” children born and living in a foreign country and parents that migrated...

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Castelló Intercultural City Plan

Spain Castellón de la Plana 2019 - ongoing

Purpose: As part of the actions of the Council of Social Welfare – Social Mediation and Intercultural Department, the city of Castelló de la Plana launched the “III Castelló Intercultural City Plan...

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Office for Non-Discrimination (OND)

Spain Barcelona Since 1998

Purpose: The Office for Non-Discrimination is accordingly designed as the municipal service for dealing with, advising on, mediating over and penalising (where legally possible) discriminatory...

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Knowledge Cartography

Spain Barcelona Since 2012

Purpose: The project ‘Cartografía de Conocimientos’ (Knowledge Cartography) was born in 2012 aimed at approaching health and education from an intercultural perspective. It is a project that works...

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Bilbao, City of Values

Spain Bilbao From 2016 - ongoing

Purpose: Bilbao, City of Values is a project that aims to generate a space for analysis, dialogue, reflection, and collaborative work among institutions, social entities, companies, media, schools,...

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Inclusive Housing in Bergen

Norway Bergen ongoing

Purpose: This overall intention by the city and municipality of Bergen is to provide residences for migrants and refugees by ensuring access to both social housing and private sector housing....

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Women participation and interaction

Spain Sabadell Since 2008

Purpose: To empower women from all origins and socio-cultural backgrounds by creating relational spaces where women meet and learn and supporting them in the acquisition of skills....

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Small Theater – Great Place for Inspiration

Ukraine Pavlograd 2015-2020

Purpose: The “small theatre -a great place for inspiration” improves community engagement through arts and culture as well as leisure and heritage. Process: The social and cultural atmosphere...

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Anissa programme

Spain Barcelona Since 2014

Purpose: The Annisa programme is a project focused on the participation and interaction of Pakistani communities and the Besós neighbourhood in the district of Sant Martí. The programme is funded...

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#BCNvsODI

Spain Barcelona Since 2017

Purpose: #BCNvsODI is nowadays a platform for dissemination and awareness-raising in the fight against hate speech, both online and offline, with information, materials and pedagogical, informative...

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