Young people living in disadvantaged neighbourhoods have limited access to information and counselling services. This can be because of a lack of resources and their isolation from public services.

Young people should have access to affordable, youth-friendly and accessible information and counselling service.

Public authorities should invest in setting up or improving comprehensive, accessible, youth-friendly and up-to-date information services for young people (if possible, through information and communication technologies (ICTs)).

These services should provide information on social rights, civil and social participation and mobility and be widely available also in schools, youth centres, health centres and public libraries.

The staff involved in counselling and other professionals that engage with young people in disadvantaged neighbourhoods should be trained in intercultural and gender-sensitive awareness and following the recognised standards of quality and effectiveness for such youth services.

 Read more about information and counselling (Chapter 6 - Publication Taking it seriously)