The ten tools in this section deal with different aspects of language support and its provision. Some contain practical suggestions, others are designed to give you an insight into major challenges that confront learners of a new language. You may use them to prepare yourself to provide language support, but you can also refer back to them as the need arises.
 

Tool 14 - Diversity in working groups
Download Tool 14 - Diversity in working groups - Word version
Download Tool 14 - Diversity in working groups - PDF version

Tool 15 - Supporting refugees with low literacy  
 Download Tool 15 - Supporting refugees with low literacy  - Word version
 Download Tool 15 - Supporting refugees with low literacy  - PDF version

Tool 16 - Plurilingual portrait: a reflective task for volunteers 
 Download Tool 16 - Plurilingual portrait: a reflective task for volunteers - Word version
 Download Tool 16 - Plurilingual portrait: a reflective task for volunteers - PDF version

Tool 17 - Challenges in learning to read and write in a new language 
 Download Tool 17 - Challenges in learning to read and write in a new language - Word version
 Download Tool 17 - Challenges in learning to read and write in a new language - PDF version

Tool 18 - Preparing an environment for offering language support 
 Download Tool 18 - Preparing an environment for offering language support - Word version
 Download Tool 18 - Preparing an environment for offering language support - PDF version

Tool 19 - Breaking the ice and building group confidence  
 Download Tool 19 - Breaking the ice and building group confidence - Word version
 Download Tool 19 - Breaking the ice and building group confidence - PDF version

Tool 20 - Organising writing practice at elementary level  
 Download Tool 20 - Organising writing practice at elementary level  - Word version
 Download Tool 20 - Organising writing practice at elementary level  - PDF version

Tool 21 - Selecting and using texts for listening and reading at elementary level 
 Download Tool 21 - Selecting and using texts for listening and reading at elementary level  - Word version
 Download Tool 21 - Selecting and using texts for listening and reading at elementary level  - PDF version

Tool 22 - Selecting pictures and “realia” for language activities. Some guidelines  
 Download Tool 22 - Selecting pictures and “realia” for language activities. Some guidelines  - Word version
 Download Tool 22 - Selecting pictures and “realia” for language activities. Some guidelines  - PDF version

Tool 23 - Reflecting on your language support work 
 Download Tool 23 - Reflecting on your language support work  - Word version
 Download Tool 23 - Reflecting on your language support work  - PDF version