The aim of this Pestalozzi training unit is to raise awareness, responsibility and proactivity when tackling violence, by managing conflicts through the application of conflict resolution techniques and developing critical thinking skills: listening and asking questions, debating and discussing, building constructive assertiveness based on argumentation and developing the belief that cooperation has a central role for social cohesion and respect for the individual.
To cite this resource: Malešević, T. (2012). How to manage conflict situations in assertive way? In Council of Europe Pestalozzi Programme Training Units.
