Republic of Moldova

Council of Europe Office in Chisinau

• Launching the JUSTAT autonomous information system for publication of key judicial statistics, technical support to implementation;
• Updating the policy documents on judicial communication and practical steps for their implementation;
• Supporting the Working group to report on improving the efficiency of courts and the quality of judicial services in the context of the on-going judicial reforms;
• Promoting the evaluation of the performance of courts with a view to improving their efficiency and the quality of judicial services;
• Support to establishing a mechanism for the optimisation of the workload of judges;
• Support to regular evaluation of the satisfaction of court users and supporting measures suggested by the results of such evaluation;
• Supporting measures to ensure the centrality of the user in legal proceedings, improving the interaction of judges and court personnel with users, and to facilitate the access to courts for vulnerable people;
• Enriching the training resources of the National Institute of Justice on CEPEJ tools.  Organising thematic trainings for judges, court staff, and central judicial administration.

 Efficiency & Time Management

Revised SATURN guidelines for judicial time management (4th revision) 

SATURN guidelines for judicial time management - comments and implementation examples

Guide for implementing SATURN management tools in courts 

Time management checklist & Explanatory note for the time management checklist

Time management checklist for public prosecution services

Questionnaire on analysing the length of civil proceedings

Guidelines on judicial statistics (GOJUST)

Backlog reduction tool 

Case weighting in judicial systems

Opinion proposing an update to Recommendation CM/Rec(86)12 on measures to prevent and reduce excessive workload in courts

 Quality of Justice

Checklist for promoting the quality of justice and the courts

Guidelines on the evaluation of the quality of work of judges

Guidelines to improve judge's skills and competencies, strengthen knowledge sharing and collaboration, and move beyond a culture of judicial isolation

Guidelines on the quality of the jurisdictional debate in civil and administrative matters

Handbook on Court dashboards

Handbook for conducting satisfaction surveys aimed at Court users in Council of Europe's member States

Checklist for court coaching in the framework of customer satisfaction surveys among court users

Guidelines on the organisation and accessibility of court premises

Guidelines on the Creation of Judicial Maps to Support Access to Justice within a Quality Judicial System

Good practice guide on enforcement of judicial decisions 

Guidelines for a better implementation of the existing CoE's Recommendation on enforcement 

 User-Centred Justice & Trust

Checklist for promoting access to justice

Guidelines and comparative studies on the centrality of the user in legal proceedings in civil matters and on the simplification and clarification of language with users

Guide on communication with the media and the public for courts and prosecution authorities 

Use of social media by judges. Deontological rules or instructions / relevant case-law 

 Digitalisation and AI

Guidelines on electronic court filing (e-filing) and digitalisation of courts

Guide on the use and development of remote hearings

Guidelines on videoconferencing in judicial proceedings

Guidelines on the online publication of judicial decisions

Guidelines on how to drive change towards Cyberjustice 

Toolkit for supporting the implementation of the guidelines on cyberjustice 

European Ethical Charter on the Use of Artificial Intelligence in Judicial Systems and their Environment

Guidelines on the Use of Generative Artificial Intelligence in Courts

 Cross-cutting issues

Guidelines on gender equality in the recruitment and promotion of judges

Guidelines for a better implementation of the existing recommendation concerning mediation in penal matters

Guidelines for a better implementation of the existing recommendation concerning family mediation and mediation in civil matters

Guidelines for a better implementation of the existing Recommendation on alternatives to litigation between administrative authorities and private parties

Guidelines on online alternative dispute resolution