In the workplace, AI systems are used to automate or assist human resources decisions on candidate recruitment and evaluation, automate tasks traditionally performed by workers and to support managerial functions through AI-driven analytics and algorithms — commonly known as “algorithmic management”.

 

 These include:

  • Recruitment and hiring: AI is used for the creation of optimised job description and their dissemination through social networks and job platforms and for matching between jobs and job seekers, automates CV screening, candidate scoring, and predictive assessments, as well as conducting initial interviews via chatbots or automated video tools.
  • Task automation and productivity: AI systems used by workers to automate routine tasks such as data entry or data search, and non-routine tasks, such as creating text, pictures or videos.
  • Algorithmic management: AI optimises scheduling, monitors productivity, and enhances workflow automation; AI systems used to track and analyse employee performance, using data to identify strengths, weaknesses, and potential areas for improvement.
  • Employee well-being: AI-powered tools analyse workplace sentiment, employee satisfaction and commitment, detect burnout risks, and personalise employee support programs.