Good Practice
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eHealth Ambassadors - Belgium
Aim and objectives: To reduce barriers to accessing care linked to the digital divide: access to care and digital inclusion. Target group: Older people Vulnerable groups People with limited digital skills Method: Individual support. Practical assistance in using digital health services....
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Projects of the King Baudouin Foundation and the Daniël De Coninck Fund Aims and objectives - Belgium
Aim and objectives: Advance knowledge, support innovation and promote the dissemination of health literacy practices. Target group: Policy-makers Professionals Researchers Associations Patients Method: Generation of knowledge (digital inclusion barometer). Project funding. Development of...
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Organisational health literacy - Belgium
Aim and objectives: An organisational self-assessment tool based on the Viennese V-HLO model. Prospects for integration into quality standards. Reflection on funding mechanisms. Added value: This Belgian initiative is directly aligned with the concepts developed in the guide concerning...
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Interfederal “Digital Health Literacy” Plan - Belgium
Aim and objectives: To ensure that the development of eHealth benefits all citizens and does not reinforce existing inequalities. Target group: Citizens Healthcare professionals Health organisations Public authorities Method: A coordinated plan structured around five areas: Coordination and...
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“Three Questions” campaign - Belgium
Aim and objectives: To strengthen communication between patients and healthcare professionals and to promote mutual understanding. Target group: Patients Informal caregivers Healthcare professionals Method: Systematic promotion of three questions: What is my main problem? What should I do? Why...
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MaSanté Citizen Portal - Belgium
Aims and objectives: Facilitate citizens’ access to their health data and to reliable, accessible and understandable information. Target group: General public Patients with chronic diseases People who are distant from or disengaged from the healthcare system Method: A single national portal...
Health care professionals working in nursing homes – Italy
Aim and objectives: Health care professionals working in nursing homes, in direct contact with fragile and dependent older persons, are essential for access to appropriate care for those with comorbidities and insufficient family support. Staff working in these settings have specific roles and...
MILSA: A Support Platform for Migration and Health – Sweden
Aim and objectives: Receiving information about the society in which you are living in and gaining knowledge of how to take care of your health is a key component for successful integration in society. This is the guiding principle for civic and health communicators working all over Sweden....
Literacy Audit for Healthcare Settings – Ireland
Aim and objectives: This audit, prepared by the National Adult Literacy Agency, seeks to make the Irish health service literacy friendly where both the skills of individuals and the literacy demands of the health service are analysed. It envisions a health service where literacy is not a barrier...
Facilitating Syrian refugee access to medical services – Türkiye
Türkiye hosts millions of refugees whose access to health care is hindered by cultural and linguistic barriers. Reinforcing the trust of migrants in health systems and health professionals is a key component in facilitating their access to health systems. Aim and objectives: The objective of...
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Advancing Health Literacy among Women with Breast Cancer through the Digital Platform “OncoGuide - Breast Cancer Serbia” - Serbia
Aim and objectives: The aim was to improve communication between healthcare professionals and patients, while emphasizing the importance of access to clear, understandable, and professionally verified information in the treatment process and health-related decision-making. Target group: Women...
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Patient Involvement in Competence Networks – Luxembourg
Aim and objectives: The competence networks were established under Article 28 of the amended Law of 8 March 2018 on hospitals and hospital planning, with the aim of implementing an integrated model of care. Their objectives are to improve access to healthcare, strengthen the coordination of care...
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Healthcare Integration of Roma and Sinti Communities - Italy
The Italian Minister for Family, Natality and Equal Opportunities, through UNAR, has launched a €2.7 million project aimed at strengthening health literacy among Roma and Sinti communities. The initiative is coordinated by the Catholic University of Rome, with the support of the Italian Red Cross...
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Awareness Campaign on Type II Diabetes in Community Pharmacies – Luxembourg
Aim and objectives: To enable the general public, through an awareness initiative conducted in pharmacies, to assess their risk of developing type 2 diabetes within the next ten years. To inform and guide participants according to their level of risk through a nationwide collaboration between...
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Redesign of Invitations Letters for the National Breast Cancer and Colorectal Cancer Screening Programmes – Luxembourg
Aim and objectives: To improve the clarity of invitation letters so that eligible individuals can easily understand how to participate in the screening programmes without needing to contact the Coordination Centre for Organised Cancer Screening Programmes for additional information. To help...
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Myths About Living Wills: Providing Expertise to Reduce Misconceptions When Advising on Advance Directives (MyPatH) - Germany
Aim and objectives: Misconceptions about advance care planning (ACP) documents, such as living wills and durable powers of attorney, prevent these tools from reaching their full potential. A significant lack of information persists among both counseling healthcare professionals and the general...
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“Tailored to Our Needs – Participatory Implementation of a Communication Concept to Improve Professional Health Literacy” (PIKoG) - Germany
Aim and objectives: Low health literacy is linked to higher health risks and poorer treatment outcomes, negatively impacting individuals and increasing healthcare system costs. Studies show that one in two people in Germany has insufficient health literacy. This stems from individual...
My Health Space: making patients real players in the management of their health data – France
Aim and objectives: The aim is to make a single digital portal available to all persons affiliated to the social security system. The portal is fed input directly by health professionals thanks to a system of interoperability with the software they use. My Health Space enables users to better...
National Action Plan on Health Literacy – Germany
Aim and objectives: The development of the National Action Plan on Health Literacy was triggered by results of the first German study on health literacy which showed that more than half of the German population perceive great problems in processing health information. In response, a group of 15...
Making it Easier. Health Literacy Action Plan – UK (Scotland)
Aim and objectives: “Making it easier”, which is Scotland’s second action plan on health literacy developed by the NHS, sets out an action plan for improving health literacy in Scotland 2017-2025. The first plan was titled “Making it easy”. The action plan aims to remove barriers and prevent...
