Aims and objectives:
Facilitate citizens’ access to their health data and to reliable, accessible and understandable information.
Target group:
- General public
- Patients with chronic diseases
- People who are distant from or disengaged from the healthcare system
Method:
- A single national portal providing access to personal health information.
- Continuous improvement based on feedback from a user group that includes patient associations.
- Provision of a user support service.
Outcomes:
- Improved access to health information.
- Greater patient autonomy.
- Direct involvement of users in improving the service.
Added value:
A concrete example of a national portal developed according to the principles of health literacy and user-centred design.
