Marjatta Peltonen develops digital solutions to enhance citizen engagement and participatory democracy in the City of Helsinki. Project Manager with background in social sciences and intercultural communications, she brings to the table a human centric approach to digital services. Currently working with multiple sectors from urban environment to culture, education and health care, she facilitates civil servants’ dialogue with the citizens through experiments, training, communications and service design.

Marjatta Peltonen will present the following action:

In 2019, the City of Helsinki has started to renew its digital citizen reporting and service feedback system that allows the citizens to send feedback for the City. The number of feedback on how to make the city more safe, equal, fun and functioning place is increasing. Helsinki plans to use machine learning to make the processing of the feedback more efficient and transparent. However, building trust in the feedback interaction between the civil servants and the citizens is not merely a digital task.