Strengthening capacities of the Hotline of the Commissioner for Internally Displaced Persons

Kyiv, Ukraine 7 September 2022
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Strengthening capacities of the Hotline of the Commissioner for Internally Displaced Persons
The Hotline of the Commissioner for Internally Displaced Persons (IDPs) of the Ministry for Reintegration of Temporarily Occupied Territories of Ukraine (the Ministry for Reintegration) receives systemic expert consultations from the leading non-governmental organizations (NGOs) under the support of the Council of Europe Project "Internal Displacement in Ukraine: Building Solutions. Phase II" (the Project). This joint initiative became possible due to fruitful cooperation between the Ministry for Reintegration, the Project and the Coalition of NGOs facilitating protection of the rights of persons suffering from the military aggression against Ukraine.
  • Notably, in September 2022 the Civil Holding “GROUP OF INFLUENCE” conducted four trainings for the operators of the Hotline of the Commissioner for IDPs. The experts from leading NGOs "Donbas SOS", "La Strada-Ukraine", Charity Foundation "Stabilization Support Services" were involved in the coaching the Hotline staff.

The training program covered key standards of the hotlines` operations, legal framework of the rights of IDPs and the war-affected people and key areas of their legal protection. Special attention was paid to the psychological resilience of the Hotline operators in and outside the workplace since they are working daily in stressful environment. The hotline operators provide consultations to the war-affected people, register the appeals, search for necessary information and suggest the most relevant solutions in particular cases related to the military aggression and massive internal displacement.

 "We understand how difficult and important it is to work as a hotline consultant. We want people who provide support to others to feel themselves supported as well," said Tetiana Durnieva, the leader of the Civil Holding “GROUP OF INFLUENCE”.

Experts of the Coalition of NGOs hold weekly meetings with the Hotline operators in order to facilitate an access to reliable information on protection services, help-lines and digital platforms for IDPs and people affected by the war Ukraine-wide as well as to follow up rapid changes in the legislation and relevant regulations.

Consolidation and analysis of information received through the Hotline allow to identify systemic problems in the protection of the rights of IDPs. Under the Project support and coordination of the Commissioner for IDPs, in close cooperation with the Hotline operators the leading NGO experts are developing recommendations to improve legal regulations and to strengthen human rights protection of IDPs and other people suffering from the war against Ukraine.

 The Hotline of the Commissioner for IDPs: 066-813-62-39.

For calls and messages from TOT via WhatsApp/Telegram/Viber: 096-078-84-33.

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Голова Офісу, Представник Генерального секретаря Ради Європи  з питань координації програм співробітництва Ради Європи
пан Стен Ньорлов

Head of Office, Representative of the Secretary General of the Council of Europe on the coordination of cooperation programmes of the Council of Europe 
Mr Steen Nørlov

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