Aim and objectives:

To reduce barriers to accessing care linked to the digital divide: access to care and digital inclusion.

 Target group:

• Older people
• Vulnerable groups
• People with limited digital skills

 Method:

• Individual support.
• Practical assistance in using digital health services.
• Guidance towards relevant resources.

 Expected outcome:

• Increased in the effective use of digital services.
• Reduction in non-take-up of care.

 Added value:

This initiative implements the guide's recommendation to use mediators or community-based workers to help people navigate the healthcare system.