Support to the implementation of e-communication in Croatian judiciary
Duration: 21 months (30 June 2020 - 31 March 2022)
Country: Croatia
Funding: Co-funded by the European Union via the Structural Reform Support Programme
Main objectives
- Increased use of the e-communication application
- Reduced length of court proceedings
- Reduction of case backlogs in Croatian courts
outputs and results
- Assessment report of the e-communication application
- Recommendations for further upgrade and improvement of the e-communication application in line with a user-centric approach
- Action plan presented to MoJPA
- A report of a study visit to the selected Member States that have similar electronic communication systems implemented, for exchange of experience and best practices
- Communication plan to increase the uptake of the e-communication application
- Change management guidelines key chapters and related coaching of key officials
- Study visit to the CoE / ECtHR, Strasbourg, and report on best practices regarding the use of IT tools in the judiciary
- Final presentation and factsheet
key activities
- Peer exchanges on best practices in Austria, Lithuania, Portugal, and Ireland on similar electronic communication systems implemented
- Conducted detailed assessments and reported on IT improvements for the e-communication application
- Action plan and recommendations presented to MoJPA
- Analysed best practices for the e-communication helpdesk with cost and resource implications.
- Prepared a communication and promotion plan, hosted a high-level event, and developed a user feedback tool for the e-communication app
- Organized a workshop for peer-to-peer exchanges, and best practices for electronic communication in court proceedings
- Conducted change management and related coaching of key officials
- Conducted study visits to Strasbourg and Ireland and reported on the best practices of ECtHR for IT in court proceedings, with recommendations for national stakeholders presented to MoJPA
key stakeholders
- The Ministry of Justice and Public Administration – key Project beneficiary
- e-communication users at municipal and commercial courts: judges, public prosecutors, attorneys, notaries, court experts, court appraisers, court interpreters, bankruptcy administrators, trustees