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Results of the CEPEJ court users’ satisfaction surveys conducted in three courts in Kosovo*

headline Gjakova, Pristina and Prizren (Kosovo) 23 May 2018
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Results of the CEPEJ court users’ satisfaction surveys conducted in three courts in Kosovo*

On 15-16 May, the CEPEJ presented its expert’s analysis of the results of the individual court users’ satisfaction surveys that were carried out with the Basic Courts of Gjakova, Pristina and Prizren, in accordance with the CEPEJ Handbook for conducting satisfaction surveys. A workshop was organised to review this self-evaluation process for the courts, which is there to help them identify challenges to the quality of their services and seek concrete solutions. Satisfaction surveys are an important management tool for courts which should be repeated regularly to also help with the monitoring of their improvements. Recommendations were submitted to the Court Presidents in view of launching court coaching projects. This activity has been organised within the programme “Strengthening the Quality and Efficiency of Justice in Kosovo (KoSEJ) », funded by the European Union and the Council of Europe and implemented by the Council of Europe.

* This designation is without prejudice to positions on status, and is in line with UNSCR 1244 and the ICJ Opinion on the Kosovo Declaration of Independence.