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Fostering communications between courts and their users to improve the quality of justice in Kosovo*

Fostering communications between courts and their users to improve the quality of justice in Kosovo*

According to the CEPEJ Handbook for conducting satisfaction surveys, the organisation and communication of feedback to the users are an integral part of the survey process. Following the satisfaction surveys that were held at the end of 2017 with the support of the KoSEJ Action at the Basic Courts of Gjakova, Pristina and Prizren, court users were informed properly in August on those areas of court organization and court services areas which they have identified as requiring improvements and which courts will address with the support of the KoSEJ. The results were widely disseminated in Albanian and Serbian on social media, local television with video clips and within the courts also with flyers. This participatory approach was positively welcomed by courts.

This activity was organised by the KoSEJ Action, funded by the European Union and the Council of Europe and implemented by the Council of Europe.

* This designation is without prejudice to positions on status, and is in line with UNSCR 1244 and the ICJ Opinion on the Kosovo Declaration of Independence


At a glance

In setting up the European Commission for  the Efficiency of Justice (CEPEJ) at the end of 2002, at the initiative of the European  ministers of Justice who met in London (2000), the Committee of Ministers of the Council of Europe wanted to establish an innovative body for improving the quality and efficiency of the European judicial systems and  strengthening the court users’ confidence in such systems.

A short movie presenting the CEPEJ has been realised by the Directorate of Communication of the Council of Europe.

The CEPEJ develops concrete measures and tools aimed at policy makers and judicial practitioners in order to:

  • Analyse the functioning of judicial systems and orientate public policies of justice
  • Have a better knowledge of judicial timeframes and optimize judicial time management
  • Promote the quality of the public service of justice
  • Facilitate the implementation of European standrards in the field of justice
  • Support member states in their reforms on court organisations

The CEPEJ also contributes with specific expertise to debates about the functioning of the justice system in order to provide a forum for discussion and proposals and bring the users closer to their justice system.