Experiencing difficulties with the website?
Rule of thumb:
- first: try another browser! (preferably Internet Explorer or Mozilla Firefox)
- second: check your add-ons and plug-ins and settings: they might be responsible for the difficulties
- third: don't panic. All our forms are in Word format . If it looks like pdf, the chances are you need to click on some button somewhere on the screen to download in word format (or open office, or whatever your system allows)
- fourth: remember that the website is separate from the online application system
I can’t find the information I’m looking for
Are you sure? If you really can’t find the information you’re looking for, contact the EYF.
Can’t access the online system?
Have you completed the registration process?
If your registration form hasn’t been validated by the EYF, you will not be able to log on to the online system and access the application forms.
You have lost your password
Use “Password recovery” on the login page. You will receive an email with your password.
How to find your GPS coordinates
Click here and learn how to find your GPS location! For information, the correct format is 48.60228,7.769466 (no space after the comma). If your registration is validated, go and see if you are correctly located on the NGO map! And if you receive a grant for your project, check that it appears in the right place on the Project map!